Returns & Exchanges

At Heybike, we want you to ride with confidence and offer a 30-day return window for all electric bikes in their original, unused condition. Whether you need an exchange or a full refund, our team is dedicated to ensuring your total satisfaction with your new ride.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Bike

  Ensure the e-bike is clean, odometer reads less than 10 miles, and it is securely packed in the original factory box with all chargers, keys, and manuals included.

• 3.
  Ship It Back

  Affix the provided shipping label to the exterior of the box and drop it off at an authorized carrier location or schedule a pickup for your convenience.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned item to verify its condition, we will process your refund or ship your replacement bike within 5-7 business days.